At Nyoman’s Fruit, we are committed to providing you with the freshest and highest-quality fruit hampers. Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy outlined below.
1. Return Eligibility
- Perishable Items: Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or spoiled item, please contact us immediately.
- Non-Perishable Items: For non-perishable items, returns are accepted within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
2. Reporting Issues
If you encounter any issues with your order, such as damaged or spoiled items, please notify us within 24 hours of receiving your order. You can reach our customer service team via:
- Email: cs@nyomansfruit.com
- Phone: wa.me/6281977223222
Please provide your order number, a description of the issue, and, if possible, photographs of the damaged or spoiled items.
3. Refund Process
Upon receiving your complaint, our team will assess the situation. If your claim is approved, we will process a refund to your original method of payment within 7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
4. Exchanges
We do not offer exchanges. If you are dissatisfied with your purchase, please follow the return and refund process outlined above.
5. Non-Refundable Items
- Gift cards
- Items purchased on sale or with a discount
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: cs@nyomansfruit.com
- Phone: wa.me/6281977223222
We are here to assist you and ensure your experience with Nyoman’s Fruit is exceptional.